Displaying items by tag: fail

Friday, 01 April 2011 09:41

Contrast in corporate social media

Each of Australia's major Telco's have their strengths and weaknesses, perceived or otherwise.

Nowhere are these attributes more starkly revealed than when dealing with customer support, particularly via social media channels.

When Telstra recently announced their competitive cap plans, I decided it was time to take advantage of the top mobile network in the country. Although the quality of their phone network had worsened, Optus had been good to us, a stark contrast to our previous dealings with Vodafone.

One particular area that Optus excells at is customer support via social media channels and I have personally been the beneficiary of excellent treatment by the Optus team.

I'm now one month into our new contract with Telstra. How do they stack up?

Published in Social Media